Let’s get your wholesale setup working.

Help us find the right answer

Include your store’s myshopify.com address, the help ID shown in TradeMint, what you were trying to do and any error message. A screenshot can help, but hide customer details and passwords first.

Never send your Shopify account password, payment details or API secrets.

Start with these checks

A buyer cannot see their trade price

Check that the buyer is active and access is ready, the correct group has a live pricing rule, and the buyer is signed into the store with the approved email. In Storefront, enable the TradeMint embed and add the wholesale price block to the product template.

A draft price is not appearing on the store

Saving a draft does not change live prices. Use Price check, then Publish prices and wait for the rule to become Active. If a publish fails, use Try again.

A customer needs a password

Customer sign-in is managed by the store’s Shopify customer accounts. Current customer accounts use an email sign-in code; legacy accounts use the store’s activation and password flow. TradeMint does not issue customer passwords.

Changing your plan

Open Billing and plans in TradeMint to upgrade or switch to Free. Shopify displays the subscription details before you approve a paid plan. Free keeps one eligible active buyer group, pricing rule and registration form; excess live features are paused without deleting your data.

Privacy and data requests

Contact support@vyneticlabs.co.uk for questions about data held by TradeMint. If you are a store customer, contact the store first so it can verify and manage your request.